Comcast customers across the United States are going to have a hard time reading this article. The cable and internet provider is currently experiencing massive outages across the United States.
According to DownDetector, an online resource that tracks outages across a variety of services, reports of failing connections began around 9:00am CST.
Major population centers including Chicago, Seattle, Denver, Houston, Portland, Philadelphia, Baltimore, New York, Minneapolis, and Washington, D.C. are all experiencing outages. More than 17,000 reports were tracked by DownDetector at the peak of the outage.
A statement issued by Comcast, the two-time winner of the Consumerist’s “The Worst Company in America” award, at 11:30am CST said, “We’re continuing to investigate what appears to be a temporary network interruption that impacted some of our services this morning. Our engineers have been working on this and services are starting to be restored. We apologize for any inconvenience this has caused our customers.”
According to a statement provided to the Daily Dot by a representative for Comcast, the issue that caused the outage has been addressed.
“We have repaired the temporary network interruption that impacted some of our services this morning. Our engineers continue to work on this issue and almost all services have already been restored. We apologize for any inconvenience this has caused our customers,” the spokesperson said.
Complaints from Comcast users left without TV and Internet flooded Twitter and continue to pour in.
https://twitter.com/bybrittanyg/status/699305084182638593
So are all of the HD channels down on Comcast cable in Atlanta? Nothing works. #dayoffofwork #boring
— Lauren Botsch (@Lauxiee) February 15, 2016
I hate @comcast. Service is always down and it's really slow! Customer service sucks too!
— Eleanor (@eleanoraguila) February 15, 2016
BIG @Comcast outage in Metro #Detroit. Hearing cable & internet are down. Waiting for answers.
— Chuck Jackson (@NewsDeskChuck) February 15, 2016
Comcast is down in my area, no stream for a little
— Sky (@almost_famous25) February 15, 2016
Some customers may be eligible for a bill credit depending on their location and the length of the outage, according to Comcast’s subscriber agreement.
H/T Chicago Sun-Times | Photo via Mike Mozart/Flickr (CC BY 2.0)